General enquiries - FAQs
How can I log into my account?
Once you purchase a course, you will be sent login details through email. Be sure to check your spam if you haven’t receive it within 24 hours.
Why do I have to do both Maths and English initial assessments?
No matter what course you’re doing, you must complete both tests as it is part of our enrolment procedure and compliance. They are important because they tell us what level you’re currently working at.
My password isn’t working. What do I do?
When you first log into your student account, the password will be the one we set for you. You will then be forced to change it and you should create a memorable one. If you forget it, simply set a new passport by clicking forgot password.
How can I upload my work?
You must upload and submit your work in our learning portal. Do not email your work to us as it should all be done within the system.
Do you accept guest posts?
We do. Please email email@example.com with your idea or draft and your work may appear on our blog. Please read our guest post guidelines before you do this.
How long does it take to get feedback?
Average of 8-10 working days for an assessor to give feedback.
Can I get extra time for my exams if I have learning difficulties?
You can get extra time providing you email the evidence to firstname.lastname@example.org. The subject line should read: ‘Extra time needed in exam’.
Can I get the hardcopy of my certificate?
We will send you a digital copy of your certificate. If you want a hardcopy, you can pay for postage or pick it up from our centre.
Construction enquiries - FAQs
How do I get a CSCS Card?
There are two requirements set out to be eligible for a CSCS green card. You need to pass a 1-day health and safety course as well as a CITB Health Safety and Environment test. Once you have passed both, you can apply for the CSCS card. For the 1-day course, you have the choice to take the Level One Award in Health and Safety in a Construction Environment (computer course) OR the CITB Site Safety Plus Health and Safety Awareness Course (classroom-based).
What is the difference between the QCF Level One Award in Health and Safety in a Construction Environment Course and the CITB Site Safety Plus Health and Safety Awareness Course?
Both courses will give you health and safety knowledge and training. Once passed, both courses end in equivalent certificates which you can use to apply for a CSCS Card (providing you have also passed the CITB test). Level One Award in Health and Safety in a Construction Environment runs at our centre daily and is computer-based. (Keep in mind, you do have the option to do the course training from home and just come in for the exam). CITB Site Safety Plus Health and Safety Awareness Course is class-room based with a tutor and that course runs on a monthly basis, subject to availability.
What happens if I do the CITB test and I don’t take the 1-day course?
You will be able to get a provisional CSCS Card which will be valid for 6 months. You must take the 1-day course if you want a full CSCS Card which last for five years.
What cards do you offer training for?
We only do courses for the CSCS green card.
I don’t know if I need a green CSCS Card. How can I find out which card I need?
CSCS Green Cards are for labourers. Find out what other types of cards there are with CSCS.
Where can I do my CITB test?
There are CITB centres all around the UK. We can book your test at the nearest centre to you.
After I complete a construction course, how long does it take to get my results?
You will get your results later that same day or the next working day.
After I pass a the Level 1 Award in Health and Safety exam, how long does it take to get my certificate?
Certificates are sent to us within five working days. We then send the PDF to your email address.