The Learning Station Terms and Conditions

These terms and conditions cancel and replace any previous versions.


Please read these Terms and Conditions carefully before using this website and its subdomains (“the website”) operated by The Learning Station. By using this website you (“the user”) agree to be bound by its Terms and Conditions as set out herein and the Privacy and Terms If you do not agree to these Terms and Conditions you are politely asked to leave the website immediately.    


QCF/RQF Diplomas and Curriculum Certification

Please Note, that Under no circumstances do we guarantee that you will obtain any qualification or a pass from your subject course test or exam.

All our courses are Ofqual registered and are valid and recognised by the sector-based regulating bodies in the UK.

We also reserve the right to refuse custom to provide courses, training or advice and guidance to anyone, without having to provide a reason

You are advised to check that the course you are purchasing is fit for your purpose and is suitable for your present placement and the region of the United Kingdom that you reside in. As we will not be held responsible for any errors of judgement. It will be your responsibility to check with any Local and course relevant Regulating Bodies, Universities or Colleges that the course you are purchasing will be accepted, for work in your region and accepted as Entry to further Education. 

All RQF courses are taken by adults and these courses are specifically online and distance learning courses so it is down to the learner to complete their assignments and submit them, its only after a submission of work, that our assessors are involved and their responsibility is to grade the work the learner has submitted, we do not teach any of these RQF/QCF courses, however, we do provide support if requested.

Therefore the Course is delivered in full by the Learning Station when the learner has accessed our Learner Management System or 14 Days after Purchased and no requests for refunds will be accepted.             

1, Defined Terms/Interpretation 

In these terms and conditions, the following words shall unless otherwise indicated, have the following meanings:

“Commencement & “Course Commences” means the point at which you first access the training and/ or training materials provided by us, The Learning Station. This will be defined as you attending at one of our training academies, accessing your pre-course learning materials, or accessing your online learning platform–whichever occurs first. For courses which require attendance at an academy, commencement is defined as the start date of the original course you booked and paid for/secured funding for, regardless of your attendance.

“Working Day” means a day (excluding Saturdays) on which banks are generally open in London for the transaction of the normal banking business.

“Acceptance” means that unless you advise us of your wish to cancel in line with your cancellation rights you automatically accept these terms and conditions.

“Training Course” and “Course” means the Training Course and related services are chosen by you and defined in the course outline provided in your Formal Offer Email and subsequently confirmed to you by receipt upon full/part payment, or in your signed credit agreement.

“Training Period” means the period during which we will provide you access to the Training Course and the associated learning materials, tutor support, and online learning platform.

Unless the context otherwise requires, words denoting the singular shall include the plural and vice versa, words denoting any gender shall include all genders and words denoting persons shall include bodies corporate and unincorporated, associations, partnerships and individuals.    

2. Legally Binding Contract 

Your acceptance of these Terms and Conditions creates a legally binding agreement between you and London Care Homes Ltd and The Learning Station whose registered office is at 439 Green Lanes Haringey, London N4 1HA, and company number is 06140933,(“LCH Ltd Trading as The Learning Station“, we” or“us) and you in relation to the provision by us to you of a Training Course and related services.

 2.1 You should read and understand the course outline and be sure that you can meet the necessary prerequisites before engaging our Services.

2.2 A contract between you and us will come into being in one of two ways:

2.3 When you purchase a course online, we and you will enter into a legally binding contract on the date you pay.

2.4 Where you and we agree orally that we should provide the services then there will be a legally binding contract on the date of our oral agreement and it will culminate in an invoice being raised and you would be liable to complete the payment either by phone or by bank transfer.

2.5 We strongly suggest that before you make a purchase and agree to us providing services that you read through these terms and conditions. If you have any questions concerning them, please ask us first.

2.6 we reserve the right to change or alter these Terms and Conditions at any time without notice to our clients, however, we recommend that you should keep a copy of these terms and conditions for your records and reference for use at a later date.

2.7 This agreement will remain in force until the learner has completed all their payments. 

2.8 By making or agreeing to purchase You irrevocably agree that you have read and fully understand and accept these Terms and Conditions in full: And-,   

2.9 That you are fully aware and that you accept that the coursework is all digital and once our learner management system has been accessed it is not returnable and you lose your right to a refund, this also applies in circumstances where we have not provided any course assessment or feedback, due to the learner not fully completing the enrolment process and or not responding to feedback on assignments.

3, Communications  

3.1. Any notice required or permitted to be given by either party to the other under these Terms and Conditions shall be in writing.

3.2 You agree that we may deliver documents to you via electronic means and you warrant that the email addresses which you have provided to us to facilitate this are correct. You may email documents to us at [email protected]

A document transmitted by:

3.3. To post will be deemed as having been delivered on the third day following the day on which it is posted; and

3.4. an email will be deemed as having been delivered on a working day immediately following the day on which it is transmitted.

4. Providing the Services

4.1 Once we and you have made a purchase and entered into a legally binding contract we will start providing the services to you instantly online, without any further discussion with you, and it is your responsibility to fully complete the enrolment process and read into the course handbook to get a feel of what you have to do to complete your assignments, a Gentle reminder we do not teach this course, we only assess your work and we provide feedback on your work only. Assistance is available by calling 0208342 7210 during office hours.

4.1a  The sale price is the price for the Full Course on the website, we offer easy payment terms of 2, 4, 6 and 12 Months, for this service we charge a small admin fee, however, The Learning Station reserves the right to demand the full outstanding amount, and a Late Payment fee if any payments are missed at any time or the payment plan has failed, then we will request the full outstanding amount.  

4.1b Usually within 7-14 days after purchase you will be given an Induction by a Competent Person who will ask about your educational and employment background, your present employment and position, advice and information on the course you have chosen, the expected Guided Learning Hours you will need to carry out, advice on choosing your optional units, about your manager, and you will need to prove that you possess the required understanding and meet the criteria needed to complete the course.           

4.2 In consideration of the payment of the course fee, we agree to induct and register you with the awarding body and to provide the Training Course and associated services for the Training Period. upon successful completion of the Training Course and assuming that you meet the required standards set out by the awarding body, you will receive certificates of qualification subject to full payment of all the course fees first.  

4.3 By using reasonable care and skill;

4.3a Assessing and Providing Feedback to assignments, and assessor communication can sometimes be quite fast but usually, this can be anything between 7-14 working days and longer during Holliday periods such as Term Times, July, August, September and around Christmas times, we must stress that we are unable to provide any course feedback if no Assignments are submitted. 

4.3b Assessing TAQA (Cava) Learners can sometimes become quite stressful for learners as there may not be Learners who can be allocated to them who are practising in their particular subject sector, and once found they may not always be very close and some travelling may be required. Having a group of learners would be helpful. The Learning Station will not impose time frames where learners have not been found.    

4.4 In Compliance with commonly accepted practices and standards and in accordance with our awarding bodies; and

4.5 In compliance with Ofqual and United Kingdom laws and regulations in force at the time.

4.6 A request for access to any element of the Training Course, including but not limited to online learning platform access, tutor support, or examination re-sits which fall outside of the Training Period may result in additional costs and fees to yourself. 

4.7 If you fail to meet the required standards set out by the Awarding Body you may be required to re-sit examinations. This may result in additional costs to yourself which will be confirmed to you prior to you undertaking an examination re-sit.
4.8 Training Courses with E-Learning elements will take place via an online learning platform. We reserve the right to change that platform at any time in which case we will not incur any additional liability to you. It is your responsibility to ensure you have the required online computer access to enable you to meet the requirements of the course.
4.9 In circumstances whereby you are required to attend an academy as part of the Training Course, the venue will be determined by us which we will confirm to you at least seven days before your first attendance date.

4.10 We reserve the right to change the location of a course at any time in which case we will not incur any additional liability to you. In such circumstances, we will offer you an alternative location.
5 Training Materials

Various electronic and physical training materials and documentation (“Training Materials”) will be supplied to you on the course which you may retain under a non-exclusive, non-transferable licence subject to the following provisions.

You acknowledge that all intellectual property rights in the Training Materials anywhere in the world belong to The Learning Station, that rights in the Training Materials are licensed (not sold) to you, and that you have no rights in, or to, the Training Materials other than the right to use them in accordance with these Terms and Conditions.

You may:

5.1. In respect of Training Materials supplied by us in physical form, receive and possess the Training Materials associated with the relevant Training Course purchased and use such Training Materials; and

5.2. In respect of Training Materials made available to you by us in electronic form, download, or otherwise access, and use such Training Materials; and for the purposes of completing the associated course and for your subsequent revision purposes.

Except as expressly set out in these Terms and Conditions you undertake:

5.3. Not to copy the Training Materials except where such copying is incidental or necessary for the purposes of completing the Training Course;

5.4  Not to rent, sub-license, loan to or translate the Training Materials;

5.5. Not to alter, or modify, the whole or any part of the Training Materials, nor permit the Training Materials or any part of them to be combined with, or become incorporated into, any other materials;

5.6. to include the copyright notice of The Learning Station on all entire and partial copies you may make of the Training Materials on any medium; make and

5.7  Not to provide or otherwise make available the Training Materials in whole or in part, in any form to any person without prior written consent from The Learning Station.

 6, Payment

6.1 Commencement & “Course Commences” means the point at which you first access the training and/ or training materials provided by us, The Learning Station. This will be defined as you attending at one of our training academies, accessing your pre-course learning materials, or accessing your online learning platform–whichever occurs first. For courses which require attendance at an academy, commencement is defined as the start date of the original course you booked and paid for/secured funding for, regardless of your attendance.

6.2 Under the Consumer Contracts Regulations Act, 2013, that came into force on the 13th June 2014 it states that any cancellation requests received after, Digital coursework has been dispatched to you either through our website or our Learner Management System has been accessed with the secure Login details sent to you by email, Then you will lose your right to a refund.

6.3 The Consumer Contracts Regulations 2013 that came into force on the 13 June 2014 apply and clients have the right to cancel this contract without any liability (subject to a cancellation and registration fee below) within 14 days of the Contract start date, provided that, Services have not commenced and (please see point 1, 2 & 6.2 above ) are not due to commence within this period.

6.4 All complaints and claims relating to Contracts with the Company must be received in writing to [email protected] The Company will respond to all complaints from this inbox within 30 days of their receipt.

Please click on the adobe image to download our complaints procedure: Terms and Conditions

6.5 All clients have access to the required mandatory information about the Company as set out under the Provision of Service Regulations 2009 in about us.

6.6 This is a Legally Binding Contract and once you make a purchase it is irrevocably agreed by you, that you will be bound by these Terms and Conditions. 

7. Payment Plans

  1. We offer easy payment plans (for some courses) payable over Two, Four, Six and Twelve months and we charge a small admin fee (no interest) for this easy payment method,
  2. The first payment usually amounts to 30% (although this can change) of the total fee inclusive of the admin fee and the remainder is paid over the selected monthly term,
  3. We use PayPal and SagePay for our payment gateway to manage our payments, you can choose to pay with your desired Credit/Debit Card or through your own personal PayPal account.
  4. By accepting to pay by this method, you are agreeing to enter into a legally binding contract and you will be liable for the full payment of the course price in plus any incurred costs through late payments
  5. If you miss any payments or cancel the recurring payment agreement, without first informing The Learning Station in writing to
  6. We will try to get an automatic payment again after 2-3 days, failing this a reminder will be sent to your known Email address as well as your registered address and this will incur a £50.00 + VAT admin fee for a cancelled or a missed payment and; 
  7. If a payer defaults on more than two occasions the late payment fee of £50 + VAT will incur a further 20% charge on each occasion.    
  8. If payments are not brought up to date, The Learning Station will send the purchaser/payer two Letters of Intent, one by Email to their email address and one to the Home address provided at registration. The letters will have a link to resume and or bring your payment plan up to date within 14 days before we instigate legal proceedings.
  9. If non-payment continues beyond 14 days, then we will cease delivering and cancel access to The Learning Station Learner Management System - Once resolved the course can be resumed. 
  10. Once Legal Proceedings have begun you will be expected to pay:
  11. The full outstanding Course Fee, Plus; 
  12. £280.00 + Vat admin fee.
  13. The Court Costs including any legal advice.
  14. The Course Registration Fee.
  15. Bailiffs/Collections Company Charges.
  16. Daily accruing interest on outstanding debt.
  17. interest from registration date.
  18. Plus any other recoverable fees that we incur.
  19. Chargeback fees can be anything up to £500.00 per chargeback. 

8.  Early Completion:

If the learner has enrolled onto a course with a 12-month payment plan and has completed all the coursework needed for certification, then the Learner will be expected to pay up the remaining payments before any certification takes place.  

9. Suitability

9.1 We provide all learners with an initial assessment diagnostics test prior to beginning most courses as this provides a clear assessment of your academic capabilities.

9.2 We screen and induct every client around suitability, we ask for information on competence, previous experience, previous and ongoing educational achievements and expectations, their present work placement and if it is Suitable, If the client is not in a placement at this point, is the client looking and hopeful to gain a work placement soon, and why they want to complete this course. it's only after this screening that we allow the client to progress onto their requested course, However, If you fail to meet the criteria needed for the purchased course. the Quality Assurance person will recommend a lower Level course that is more suitable for you/them. at this point, you will still be liable for the course/product that you have purchased, and by choosing a lesser course you will be refunded the difference in price for a course transfer that is more appropriate for your level and fits your employment and meets the necessary prerequisites before engaging our services.

9.3 If English is not your native language you should ensure that your proficiency in both written and oral English is of a sufficient standard to enable you to meet the demands of any chosen course.

10. Enrolment and Registration                       

10.1 All Learners must provide the Centre with a valid ID (passport or national ID) and proof of address.

10.2 An enrolment form must be completed together with Initial Assessments in maths and English as well as the Getting Started area part of your coursework.

10.3 These will have to be completed and verified before you are allocated an assessor.

11. Changes During the Course

11.1 We do not accept responsibility for changes to the availability or syllabus content of the accredited courses as set by an awarding body.

11.2 Should your syllabus be phased out, at any time during your study or assessment period, we can only extend this to the last available date for which your course is valid.

11.3 If you need to be transferred to a new syllabus you will incur a charge for this as deemed appropriate by the awarding body. (Please See Transfer Charges Below)

11.4 In the event of changes to the syllabus and assessment criteria, we reserve the right to alter the content or structure of a course without prior notice being given to you.

11.5 We can sometimes convert your purchased course to a lower level, and this would incur an Admin fee, and a further registration fee (See Charges Below) and we would refund the differences in the courses less the above and any other charges associated with this to the purchaser. 


On enrolment, learners are encouraged to indicate whether they have additional educational needs that can be supported throughout their time at the centre.


Allowances will be made for poor spelling; assignments will be marked on the basis of content, meaning and understanding. Additional material will be available on yellow, pink, blue or green paper should that be the learner's preference.

Permission to tape lessons (on approval by Assessor)

Extra time for examinations (approval from Awarding Organisation).

Impaired Mobility:

Due to financial constraints and planning regulations, it may not always be possible to make necessary adjustments where existing building restrictions make access difficult. Areas that are presently inaccessible to people with impaired mobility will be reviewed and used as required.

Should you need support with access please make this known to the centre at the enquiry stage.

Other Conditions:

Learners may have other conditions affecting their studies i.e. epilepsy, asthma etc. Learners are advised to inform the centre at the time of enrolment for advice and information on the level of support available.


In order to qualify for special consideration, Learners will have to present the centre with a valid medical assessment from a recognised doctor. The centre will endeavour to identify a student’s special requirements and make the necessary adjustments and support available. However, the responsibility for initiating these arrangements lies wholly with the Learner and we would also require a Statement of SEND from your Local Authority.

Registration for External Examinations:

We will assist the Learner in registering for external examinations; the exam fees for all such examinations are included in the price of any course.

13 Completion Dates

13.1 The course must be completed within the time frame given on the date of enrolment.

13.2 Should the learner not complete the Course within the stipulated time-frame, the study time can be extended by a further period, depending on certain conditions, and this may incur an admin fee. (Please see Charges Below) 

13.3 After this period it is deemed that the enrolment has lapsed and the learner will need to re-enrol and pay the full fees for the course, This is at the discretion of The Learning Station Director.

14 Assessors.

14.1 From time to time our staff, assessors and tutors can move on, their circumstances may change or they may become unwell deeming them not fit to carry on, however, we are always looking to add other quality assessors to our team and minimise any loss of time and support to our learners. if we do not have an assessor or a Tutor ready to take over, then we would need to advertise, conduct interviews and recruit....if this unforeseen situation arises then, we ask you to bear with us in these circumstances and hope that we would resume assessor support as early as possible, If this does arise we will extend the course by any lost amount of time to make up for any lost time, free of charge.  

14.2 It is up to the assessors on how they have contact with a learner, The Learning Station prefers that all contact between Assessor and Learner through our Learner Management System and by Email only.   

15 Copyright and Materials:

15.1 The Learning Station is obliged to comply with the United Kingdom and international copyright law. This means that we will not make copies of materials for Learner’s unless the publisher expressly grants us permission to do so.

15.2 Course books and materials are not supplied by The Learning Station and it will be the responsibility of the learners to buy and supply their own.

16 Certificates

16.1 The Learning station does not charge for posting out certificates and they will be posted out by first class post, only, after getting a written delivery address from the learner. The cost of a replacement or Name change due to an error on the student's behalf will cost £50.00+Vat  plus any other charges from the awarding body, The Learning Station takes no responsibility for any certificates damaged or lost during delivery.  

17. Access to courses

17.1 online classrooms, all learners will receive instructions and login details on how to access their individual online classrooms on our Learner management system to begin their coursework.

17.2 As in 14 above The Learning Station, reserves the right to change, add and assign assessors and tutors without notice at any time.

17.3 All learners will be provided with Information Advice and Guidance to help and guide them in their career progression during and after this course is complete, it will be up to each learner to enter the course and complete each unit of coursework, as a company we will provide assessment and feedback on completed work only.

17.4 Duration, The Learning Station will allow Learners no more the 12 Months from Start/Purchase date to complete the QCF Level One, Two and Three Courses and 18 Months for a Level 5 any extensions may incur a further fee and you will need to extend before your course end date. (Please see charges below) 

17.5 Learners should make sure that they are in a placement relevant to the course they are taking as Observations will need to be carried out at a place of work, you should also be aware of your academic level and choose a course level suitable for you, as you may struggle to complete a course that is beyond your comprehension - we can agree to convert a course to a suitable level if required and there will be a charge for this. (Please see transfers and Registration Charges below) 

17.6 We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website including the Learner Management System (or any portion thereof) and/or the information, materials, products and/or services available through this Website including the Learner Management System (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website. We recommend that you keep saved on your own device a copy of any completed coursework for future use and reference.

17.7 Assessing and assignments, Learners should ensure that they submit their assignments at least monthly and no more than 3 at a time, by submitting more will only delay feedback and the assessing procedure, Our assessors do not assess more than a maximum of three units per month, and there is no roll over to the next.

17.8  Extensions:

Course Extensions must be requested in writing prior to Course end date and will only be accepted in circumstances that the course can be comfortably completed within that extra time. 

18. Observations

18.1 Some Observations will be carried out face to face and some by the learner’s manager as an expert witness; this will be done with the full support and guidance of the Learning Station.

18.1 Observations are generally free for most QCF/RQF qualifications in England with the exception of situations like 18.2 and those candidates living in the British Isles including Northern Ireland who would be required to pay £350.00+VAT observation fee per day. The above charges are fees for observation only, a travel fee of £0.65 per mile will also need to be paid if travelling by rail or road, if travelling by air would need to be charged at the appropriate return airfare on the day plus if needed any overnight accommodation added depending on where the observation is to take place. 

18.1.1 in the event of a Cancellation of an Observation with less than 2 working days notice the learner will have to pay a fee of £280.00+Vat for another observation date. 

18.1.2 Please note that any observations carried out after May 25th 2018, We will require an Email from you the learner giving consent for an Observation to be carried out at your place of work, However if your observation involves Professional discussion, witness testimony, oral questioning that is being recorded, there will be a requirement that you the learner, voice your consent in the recording by stating your full name, date of birth, the present date and that you give consent for the observation to go ahead. without this, a completion cannot be registered, Missing or refusing this may result in extra charges.

18.2 As these courses are online and distance learning courses we do not always have assessors close to the learners area, although we always try to allocate an assessor to cover the observation, this can sometimes be a lengthy wait.  It can also be covered by the learners manager subject to meeting the criteria for assessing and agreeing to The Learning Station Policies and Procedures. in the unfortunate event that we cannot get a local assessor then, we can arrange for an assessor to travel from London to the learners work place to complete the observation, there will be a fee attached to this as at 18.1    


18.3 Course Registrations are applied for at the start of your course, certifications will only be applied for after fully completing the coursework and course fees are paid up. 

18.4 Candidates who wish to enrol on to a Level 3 Certificate in Assessing Vocational Achievement with The Learning Station and would like to source their own learners from an external training provider must have written consent from the external training provider to allow observation to take place from the candidate (you) and from our (The Learning Station) assessors. Additionally, for evidence purposes, we may also need access to the external training providers learners portfolios.

18.5 The Learning Station provides the Level 3 Certificate in Assessing Vocational Achievement course with learners accessible to candidates wishing to become an assessor through the following sectors; Children and Young People's Workforce, Early Years Education, Residential Childcare, Adult Care. 

19. Cancellation

Please note that day one is the start date and the start date is the payment date. 

19.1 The Consumer Contracts Regulations 13 June 2014 apply and clients have the right to cancel this contract without any liability (subject to a cancellation and registration fee below) within 14 days of the Contract start date, provided that, Access to our learner management system/Platform has not been accessed within this period.

19.2 In circumstances whereby you agree to undertake the Training Course and the course commences within the 14 day cancellation period, you will not be able to cancel the agreement or receive a refund of fees paid. in the case of E-learning, online and or distance learning courses you may not cancel the agreement once you have accessed the online learning Platform.  

19.3 The Company reserves the right to charge a cancellation fee and if appropriate the registration fee in respect of contracts that are cancelled by the client within the 14-day period.

19.4 The Company reserves the right in its absolute discretion and without further liability to change dates, times and venues or cancel an event; in the case of cancellation, all monies will be refunded to the payer. The Company’s events are constantly updated and improved and the Company reserves the right at any time and without notice to alter any part of the course delivery, the assessors and the learner management system content.

19.5 If there has been no communication and no course activity for 3 months The Learning Station will have the right to remove you from the active learner list and will assume that you have deserted the course and this will place you in the Non-Payments section and you will be dealt with as point 20.3 Below. 

19.6 Upon termination for any reason:

a, All rights granted to you under these Terms and Conditions shall cease;

b, You must cease all activities authorised by these Terms and Conditions;

c, You must immediately pay to us any sums due to us under these Terms and Conditions; and

d, you must immediately delete or remove the Training Materials from all computer equipment in your possession, and immediately destroy or return to us (at our option) all copies of the Training Materials then in your possession, custody or control and, in the case of destruction, certify to us that you have done so.

e The Learning Station reserves the right to cancel any learners course (s) who do not abide by these terms and conditions or who cause a nuisance by making improper claims, in order to request a refund, or to those learners who persistently make demanding requests about how to complete the coursework and especially those who are rude and abusive to any of our head office or, assessing staff members. Cancellation of your course by The Learning Station will not affect or reduce the agreed fee and you will be expected to pay the full cost, any late fees as well as court costs. 

In order to claim a refund, you would need to check the terms and conditions as detailed here and send an Email to [email protected] usually responds within 28 days 

PLEASE NOTE: Due to the current outbreak of the Coronavirus, some examinations may be subject to rescheduling and cancellation following government guidelines. If your examination is cancelled or reschedulled during this time, you will not be elligble for a refund.            

20. Non-Payment

20.1 All our agreements are legally binding and we expect all our clients to abide by them, withheld, late and non-payment of the monthly payments will be legally pursued for the full amount owing, and if necessary, legal action will be taken and you will be responsible for all incurred and recoverable charges to cover admin, litigation and court costs and plus interest.

20.2 In the unlikely event, that a learner does not pay his/her agreed Recurring Fee/Payment Plan, Invoice, we will send out two email reminders only to the Registered Email Addresses only, if we have had no response after 14 days, then The Learning Station reserves the right to request the full amount outstanding, being the full course fee, a late payment fee of £280.00+ VAT, the course registration fee £130.00+ Vat plus debt Recovery Fee of £100.00 +Vat plus any legal and court expenses plus interest at Nat West Bank’s Base interest rate plus 8% on any outstanding amounts that remains unpaid.

20.2  In the event that the Learner has not responded and has not brought their account up to date, then The Learning Station will pass on the Case to a Debt Collector who may add further costs to the outstanding amount. 

20.2a If your account falls late more than once, then we will not need to send any late payment reminders, and legal action will be taken as in point 20.2 to recover our costs and fees, these may include previous legal fees too.  

20.3 Non-Payment of more than 14 days will result in your account being suspended until payments have resumed and this will not affect this agreement or reduce your liability to pay for the course as agreed above.

Interest is charged on all chargeable amounts as documented above, the chargeable start date is the agreement/start. this is triggered by any default on agreed payments during the agreed period, as agreed at purchase.  

20.4 Request to move or change payment dates will incur an Admin Fee of £25.00.


21. No activity

21.1 If there has been no communication and no course activity for 3 months The Learning Station reserve the right to remove you from the active learner list and will assume that you have deserted the course, if at this point you still owe any money then this will place you in the Non-Payments section and it will be dealt with as point 20. above.     

22. Charges

22.1 The total fee on the website that you agreed to pay on the purchase date that includes the full amount of the payment plan.

22.2 Course Registration fee Plus Vat 

22.3 Course Cancellation fee £50.00 plus Vat per course. 

22.4 Course Conversion/transfer Fee £50.00 Plus Vat plus any Course registration Fees.

22.5 Course extensions £458.33 Plus Vat for each extra 6 months only.

22.6 Course Observations are generally free within England unless you fall into a category of 18.2 Above then the charges at 18.1 will apply, However. the same charges apply for learners in the British Isles please see 18.1 above. 

22.7  Candidates living in the British Isles including Northern Ireland are required to pay £350.00+Vat per day as an observation fee. 

22.8 Candidates living in the British Isles including Northern Ireland are required to pay a Return Travel costs and accommodation charges for an assessor to carry out an observation. 

22.9 Payment Reversals usually for a wrong purchase or an extra payment, this will incur a £25.00 fee.  

22.10 Cancellation within 14 days, will incur an Admin fee of £50.00+vat plus the course registration Fee if appropriate.

22.11 Extensions of Course £458.33+vat for 6 months only.

22.12 Late pay admin fee £280.00+vat 

22.13 Non-Payment of Course, will incur a full charge of the remaining course fee, the late pay admin fee, The Registration Fee, Legal and court costs plus we will charge you interest at Nat West Bank’s Base interest rate plus 8% on any outstanding amounts that remain unpaid for more than 14 days from date of invoice. We use a third-party collection agency which will add further to these charges. 

It is company policy that once a chargeback has been issued against a payment taken by The Learning Station, that either directly contradicts our terms and conditions and/or is frivolous, that additional charges are applied for the time and administration needed to deal with the case as well as to compensate for any potential damage to our reputation with the banks and to reimburse for any potential legal fees or wages needed to recover the outstanding payment. This figure can reach up to £500 per charge-back.

22.14 Exam Retakes are priced at £45.00+vat per exam

23. Jurisdiction

These terms and Conditions (together with all documents referred to in them) are governed by and construed in accordance with English law. The parties irrevocably agree that the English courts have non- exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Terms and Conditions and any documents referred to in them.

24. Trade Mark and Legal Statement

1. You are not allowed to display our logo, design or trading name unless agreed by us in writing.

25. Data Protection and Privacy

Please see below the types of personal data we collect from you.

  • The name and contact details that you provide when you register as a member with us
  • your payment and address details
  • your marketing preferences, including any consents you have given us
  • your browser or device information
  • information about your use of our websites and apps
  • your communications with us
  • information about your Login times and purchased Courses.
  • Assignments that you have uploaded to our site.
  • Registration Information with Awarding Bodies and Assessors.

Who We share your information with. 

  • The Learning Station Staff.
  • Assessors/Associate Teachers
  • Internal Verifiers/Supervising Teachers.
  • External Verifiers/For Regulatory Purposes  
  • Awarding Bodies/For Registration Purposes
  • Sub Contracting - Training and Education Service providers    


If you’ve opted-in to receive information and offers relating to The Learning Station and our commercial partners (for example by ticking a box on one of our websites or apps), then we’ll provide this information to you by email, text, or phone.

We also rely on your consent to process information about your use of our websites, apps and social media sites, so that we can improve your browsing experience and deliver online advertising that is relevant to you.      Please see our Cookie Policy

You can unsubscribe from our emails at any time, and you have a right to request that your details are removed/deleted please email this to [email protected] to confirm your request


25.1 The Learning Station is registered under the General Data Protection Regulation (GDPR) (EU) 2016/679.

25.2 We only collect and retain a range of accurate, up to date and relevant information so that we can stay in touch.
25.3 The information you provide will be for the purpose of administration, career guidance and to meet any funding requirements, also for our own statistical and research purposes.
25.4 We will not share or sell any of your information with any 3rd party organisations, but we may send you Marketing and News items information on their behalf if you have opted in to receive Marketing or News emails from us.
25.5 At no time will your personal information be passed to organisations for marketing or sales purposes.
25.6 We maintain reliable, auditable quality assurance systems for the purpose of documenting and recording assessment decisions.
25.7 We keep records to track learner progress and allow for the independent authentication of certification claims as is a requirement of all awarding org

25.8 We will only discuss the Course or coursework with the learner, under no circumstances will we engage with an agent, friend, or a family member unless we are required to by law.

25.9 if we suspect that any person is using another person or a proxy doing their work then we will immediately cancel the course and report the learner for plagiarism, this will not reduce your liability to pay for the course as agreed.    

26. VAT

26.1. All sums payable under this agreement unless otherwise stated are exclusive of VAT and other duties or taxes.

26.2. Any VAT or other duties or taxes payable in respect of such sums shall be payable in addition to such sums and shall become payable by the Customer at the same time as the payments.

26.3. VAT will be charged for all our products and services.

27. Intellectual Property Rights

1. All copyright and other intellectual property rights in all specifications, drawings, illustrations, diagrams, course literature and other documents issued by Construction Support Line will remain the property of London Care Homes Ltd and The Learning station and may not be reproduced without permission.

28. Limitations of liability

The Learning Station ( will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
  • These limitations of liability apply even if The Learning Station ( has been expressly advised of the potential loss.

Further, we cannot guarantee continuous or secure access to our sites, services or tools, and operation of our sites, services or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services and tools. please see Privacy and Terms of Trade and use of the website 

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to (a) the full cost of the training course (including any applicable tax) and its original costs, (b) the total fees (under The Learning Station ( Fees and Services) you paid to us in the 12 months prior to the action giving rise to the liability, or (c) £100.00 plus VAT 

29. Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit The Learning Station ( liability in respect of any:

30. Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

31. This Contract Ends only, Subject to : 

A, By a written request within 14 days of purchase subject to not having accessed our learner Management System.

B, withdrawal from the course after completing the full payment.

C, After completion of Course and with all fees paid up.

Confirmation of Contract end would be in writing from a Company Director, Only. at [email protected]


32. No Warranties

London Care Homes Ltd and The Learning station make no representations or warranties with respect to this website or its contents, which are provided for use "as is". we disclaim all warranties, express or implied, including without limitation the implied warranties of title, non-infringement, merchantability, quality and fitness for a purpose, with respect to this website and any website with which it is linked. we also make no representations or warranties as to whether the information accessible via this website, or any website with which it is linked, is accurate, complete, or current. you accept that our owners, officers, directors, employees and other representatives shall have the benefit of this clause.

Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.

London Care Homes Ltd Trading as The Learning Station

439 Green Lanes

Haringey, London

N4 1HA

Tel   0208 342 7210 Fax 0208 348 4243

[email protected]


Course Bookings - CITB Site Safety Plus & Level 1 Health and Safety Courses, Example, CSCS Training, SSSTS and SMSTS including Online, Health and Safety (CSCS) Traffic Marshall/Warden and other CPD Courses, Functional Skills Courses and Exams Etc:

Cancellations and Refunds
If in the unfortunate event we have to cancel a course, the purchaser will be given the option to reschedule or receive a full refund dependent on their choice.
Any cancellations or requests for a refund made by the purchaser/candidate, as below :
Will incur a 50% + Vat Charge. 
in classroom-based courses 2 days notice or less, you will not be entitled to a refund.
in classroom-based courses, 96 hours notice is needed for a refund if your course day is due to be delivered on a Monday 
Online courses are exactly that, your computer should be in a good state of repair and you must have the knowledge and ability to use the computer without any issues. any cancellations relating to a badly maintained computer or lack of knowledge to use one, in the unlikely event that, due to one or both these issues, you cannot complete the courses even after our support, then you will only be entitled to a 50% - VAT refund of the course.      
Cancellation requests are only accepted in writing and must be addressed to [email protected]

CITB Test Bookings  

The Learning Station does not provide the CITB Test and we only book it for a learner that requests it, However, once booked, if you have a problem with the booking at any point then you need to contact CITB and they would need 72 Hours Notice to make any changes to the appointment, if you miss the date or turn up without the required documents then you will lose your money and you will need to re book.
We do not provide any refunds for this course whatsoever.   
Please Contact CITB for rescheduling or other issues, using the below details.   

Workshops and CPD Bookings:



We -Us - Provider – The Trainer -The Learning Station

You - Booking Company - Booker -Individual Delegates  


  1. A booking is only confirmed when written confirmation of the booking is received by the booker and/or delegate from us. This constitutes a binding contract.


  1. It is the responsibility of the booker to provide The Learning Station with the address of a training venue and a Purchase Order together with the full payment of the booking.



  1. Payments can be made by via our website, by debit or credit card or by cheque or by BACS. Cheques should be made payable to “The Learning Station”, please ensure VAT is added to the payment and allow at least 5 days for clearance.


  1. Payments must be made within full 14 days prior to the provision of the Open Course.


  1. Payment is only accepted in pounds’ sterling.


The Learning Station agrees to:

  1. Provide a Suitably experienced trainer to provide the Workshops booked.
  2. The Learning Station is not liable in respect of any delay to the completion of any training's; if applicable, the timetable for the training's will be modified accordingly on the day.
  3. The Learning Station reserves the right to cancel training immediately for the Courses if the training facilities are found to be inadequate.
  4. If you satisfactorily complete your training, we will issue a certificate of attendance or completion, specifying the course title, delivery date and appropriate continuing professional development (CPD) hours.
  5. The Learning Station will in no way be responsible for any loss, loss of earnings, damage, or injury whilst you are NOT on their premises.
  6. The Learning Station seeks to ensure that the contents of courses are continually reviewed and kept up to date, this could result in some alterations to the published contents,
  7. The Learning Station reserves the right to make amendments to the published course contents without notice.
  8. We will make every effort to accommodate people with special requirements, eg due to disability. Please inform us in writing of any special needs and requirements at the point of booking.
  9. The Learning Station and all partner venues are strictly a no smoking area and you must adhere to rules and regulations on the day.
  10. At the start of all Training sessions a Good Housekeeping, Induction will be given the location of all fire exits will be noted.
  11. The Certificate of attendance cannot be provided without the approval of the trainer.


Remote Examinations

All remote examinations have to be conducted following our policies and procedures. If we feel our policies and procedures are not being followed for any reason, the examination may be cancelled without any notice and without recourse to refunds, however, examinations can be taken at our centre at a later date.  


The Booking Companies Obligations:


You are expected to  

  1. Co-operate with the ‘The Learning Station and the Trainer.
  2. Provide the ‘The Learning Station and the Trainer with any information reasonably required by the
  3. Obtain all necessary permissions and consents which may be required before the commencement of the training.
  4. Comply with all Health and Safety requirements as may be necessary for the training to take place
  5. Be liable to compensate and irrevocably indemnify ‘The Learning Station’ for any expenses incurred by the ‘The Learning Station’ as a result of the Organisation’s failure to comply with UK public law and these terms and conditions.
  6. Provide suitable and sufficient training facilities, large enough to accommodate all candidates, and the training being undertaken (please note that suitable floor space is required for first aid courses); provide adequate comfortable seating and provision for written work, along with a power point and table and an appropriate screen for the trainer; provide suitable parking provision for the same allowing for unloading of equipment etc. and or any delegates needing special provision and disability access.
  7. Have in force and displayed for public view at all times valid, Public Liability, Employers Liability, Professional indemnity, insurance Certificates.
  8. You are deemed to carry out regular risk assessments of all premises being used to perform training and have this available for public view.      
  9. All candidates will be covered for all risks while on the premises of the Booking organisation on the day.
  10. It is the responsibility of the booker to satisfy them as to the suitability of the course before booking.
  11. You must make us aware of any medical conditions when booking by filling in the details requested on the booking form. If your situation has changed after completing the booking form please make us aware of any changes immediately.
  12. Provide the ‘The Learning Station and the Training Provider’ with any information reasonably required by the ‘The Learning Station to communicate it to the training provider.
  13. Where training is carried out on any other organisation's premises, all delegates must conform to and comply with the Health and Safety Policy as laid down by the Company from time to time. Breaches of this policy may result in the delegate being suspended or excluded from the course and premises.
  1. 4. If any delegate arrives more than 15 minutes after the course start time you may be refused entry until after the break time.


Attending Delegates Obligations:


  1. Learners shall not deliberately disrupt or interfere with the education of other learners or the work of the centre
  2. Learners shall not commit any action which causes or is likely to cause injury to any person (criminal offence).
  3. Learners shall not take away, misuse or damage any property belonging to any Learner, employee or agent of the Centre guests or visitors.
  4. Co-operate with the ‘The Learning Station and the Training Provider.
  5. Must be at the venue for the start, of course, any latecomers will not be allowed entry until after the break.
  6. Mobile phones should be switched off      



  1. Subject to availability, an individual paying delegate may transfer a booking to an alternative course on one occasion only. The new Course must be within 3 months of the date of the original booking. Provided The Learning Station is notified more than 14 days prior (you must get an Acknowledgement letter) to the course start date and payment has been received in full.
  2. In the event that a transfer is requested, this will attract an administration fee of 25% of the course fee and will be payable immediately with the transfer request.
  3. No requests for transfer or substitution will be confirmed without the full payment being lodged into our bank account and is visible as cleared funds in our bank account.
  4. Bookings can only be transferred, once, after which, if a delegate is unable to attend, the booking will be treated as cancelled and no refund will be made.


  1. 1.An alternative delegate can attend an Open Course in the place of the original delegate, In the event that a substitution is requested, this will attract an administration fee of 25% of the course fee and will be payable immediately with the substitution request.
  2. No requests for transfer or substitution will be confirmed without the full payment being lodged into our bank account and is visible as cleared funds in our bank account.

Prices in General

  1. Unless otherwise stated, all prices are exclusive of VAT, the total price of the training will be pro forma invoiced prior to the training date and this will show the VAT payable. VAT will be charged at the current rate at the time of payment.
  2. The prices quoted on this site are correct at the date of publication. Prices may vary due to demand and availability and the Company reserves the right to adjust prices at any time and without notice.
  3. Payment can be made by Credit/Switch Card or by cheque. Credit terms by prior arrangement only.
  4. Cheques require 5 full working days for clearance and no booking can be made without cleared funds
  5. Only some training courses will require further charges for, registration, administration and certification usually £25.00 which are to be paid for on or before the first day of the training course.
  6. If the booking is made on behalf of an organisation, the organisation will be liable to observe all terms and conditions herein.
  7. The Learning station charges £20.00+ Vat for posting out certificates However this charge has now been changed for subscribers from 22nd January 2019 it will be free it will still cost £50.00+Vat for all replacement Certificates plus any charges from the awarding body, The Learning Station takes no responsibility for any certificates damaged during delivery. (Please see charges below) 


Cancellations by providing company

Please note that day one is the start date and the start date is the payment date.  

  1. The Learning Station reserves the right to alter or cancel the date or venue of courses without liability. In the event of The Learning Station cancelling a course, and where an alternative cannot be provided, the course fee will be refunded by The Learning Station to the booker. The Learning Station reserves the right to provide a substitute trainer without notice.
  2. In the event of a Workshop –CPD – Training Course cancellation by the providing company the below figures will be applicable and is refundable by the company to the customer.
  3. If a course is cancelled between 14- 28 Days of start date - Course/Training to be rearranged.
  4. 1-13 Days Full Refund 

Cancellations by Booking Company, Customer

  1. In the event of cancellation of a course, the below figures will be applicable and a cancellation fee is payable by the Booking Company, Customer unless the Training Course is agreed to be rearranged*

More than 28 Days – Full refund* less a £25.00 admin fee. 

28+ Days – 75% of cost will be refunded*

13- 27 Days –   50% of the cost will be refunded*

1 – 12 Days – no refund (This time includes weekends)


Health and Safety

1        Where training is carried out on non-company (The Learning Station) premises, all delegates must conform to and comply with the Health and Safety Policy as laid down by hosting venue from time to time. Breaches of this policy may result in the delegate being suspended or excluded from the course and premises.


Applicable Law

1        No waiver by us or any breach of the Contract by you shall be considered as a waiver or any

       subsequent breach of the same or any other provision.

2        If any provision of these Terms is held by any competent Authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected thereby.

3        Any dispute arising under or in connection with these Terms shall be subject to the Jurisdiction of the English Courts.

4        The Contract shall be governed by the laws of England.

5        These Terms do not affect any consumer rights contained in the Unfair Contract Terms Act 1977 or any statutory modification of them.


Data Protection

1       Data Protection Act 1998/The Freedom of Information Act 2000 – The Learning Station is registered under the Data Protection Act 1998.

  1. We collect and retain a range of accurate, up to date and relevant information.
  2. The information you provide will be for the purpose of administration, career guidance and to meet any funding requirements, also for statistical and research purpose.
  3. Other organisations with which we may share information with may include Awarding Bodies and government funding agencies.
  4. At no time, will your personal information be passed to organisations for marketing or sales purposes?
  5. We maintain reliable, auditable quality assurance systems for the purpose of documenting and recording assessment decisions.
  6. We keep records to track learner progress and allow for the independent authentication of certification claims as is a requirement of all awarding org


Intellectual Property, Copyright and User Registration

1       You agree that our website and all Content contained in it are protected by Intellectual Property Rights that either belongs to or are licensed to us.

2       You acquire no proprietary interest in our website or Content provided by us or others and may not use them in any way except as expressly permitted by these terms.

3       You may view, print, download or temporarily store such Content for your personal, non-commercial reference without alteration, addition or deletion.

4       You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer such Content.

5       You acknowledge that you will not acquire any Intellectual Property Rights by downloading or otherwise using any such Content.

6       By allowing The Learning Station to advertise your course and its content on its website:
         (a) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and communicate to the public such Content; and
         (b) you authorise us to adapt such Content and you agree to waive your moral rights to object to any derogatory treatment, or to be identified as the author, of the material in question.

The Learning Station reserves the right to change update these terms and conditions without having to give any prior notice to any clients or prospective clients whatsoever by continuing to use our website to irrevocably agree that you have read and will abide by these terms and conditions.