Step 1: Course Enrolment - you will need to complete a short enrolment and telephone induction to start  

Step 2: Starting the course - your assessor will introduce themselves and issue you with your first assessment plan 

Step 3: Submitting Work - when you have completed an assignment, you can upload it to your course portal for your assessor to mark your work and give you feedback. Feedback  will be displayed on your portal and emailed to you for ease of reference

Step 4: Getting Help - when you need help, you can contact your assessor with questions any time as well as being able to get in touch with our customer support team between 9 am and 6 pm Mon - Fri.  

Step 5: Completion - once you and your assessor are confident that you have met the criteria in each unit,  your portfolio goes into the IQA stage which takes approximately 9-12 weeks. After this stage, we will be able to claim your certificate.

Approximately 15 minutes after purchase, you will receive your login details by email, including a link and instructions to log into your course. You can also find your learning portal by clicking on the ‘student login’ button on our website, or by clicking here; lms.thelearningstation.co.uk

Mandatory Units

City and Guilds Level 3 Diploma for Residential Childcare.

Learners must achieve 62 credits from 17 mandatory units.

Unit 1 - Support the development of children and young people to achieve their learning potential
Unit 2 - Safeguarding and protection of children and young people in residential childcare
Unit 3 - Supporting children and young people who have experienced harm and abuse
Unit 4 - Support effective communication and information handling in residential childcare
Unit 5 - Support positive outcomes for children and young people in residential childcare
Unit 6 - Support positive relationships and attachments for children and young people in residential childcare
Unit 7 - Support the well-being and resilience of children and young people in residential childcare
Unit 8 - Support group living in residential childcare
Unit 9 - Support and promote shared risk management with children and young people in residential childcare
Unit 10 - Support children and young people in residential childcare to manage their health

Unit 11 - Assessment and planning with children and young people in residential childcare
Unit 12 - Support and promote the rights, diversity and equality of children and young people in residential childcare
Unit 13 - Support working in teams to benefit children and young people in residential childcare
Unit 14 - Professional development in residential childcare
Unit 15 - The care system and its impact on children and young people
Unit 16 - Residential childcare for children and young people with complex disabilities or Unit 1 - conditions
Unit 17 - Working with the families of children and young people in residential childcare

Your induction will be arranged once you have finished all of the other enrolment modules, and will take place over the phone.

You can expect any work submitted to be marked within just 14 days unless agreed otherwise with your assessor. Your work may not be marked within 14 days if you submitted more than 3 assignments in a month.

As our qualifications are vocational and work-based courses, you are expected to conduct research and gain skills, knowledge and understanding from your working environment. Your assessor will provide you with assessment plans, which may include guidance and materials, as well as providing constructive feedback on the work that you complete.

Your assessor will provide you with assessment plans with work to complete, as well as their contact information. They will not reach out to you if you are not doing your work, you need to get in touch if you are having trouble with your assignments.

Your assessor should respond to any messages from you within just 3-working days, but it is usually sooner. If you have sent your assessor a message and you haven’t heard back from them, please let us know by emailing [email protected].

This qualification requires an assessment of both competence and knowledge. Throughout your City and Guilds Level 3 Diploma for Residential Childcare course, you will be assessed through a variety of methods:

• Written assignments and coursework

• Having a manager or colleague complete a witness testimony of tasks completed in a workplace

• Direct observations of you carrying out work-related tasks

• Professional discussions over the phone

• Supplying us with work product evidence.

On completion of your course, there are steps that we must take to quality assure your qualification to then send to the awarding organisation.

1. The Assessor must review your work in full before submitting it to our IQA, this usually takes around 2 weeks.
2. The IQA will review any requests within 1-months, but this is usually sooner. If there are actions on your portfolio it will be sent to the assessor for them to complete, and then these steps will be repeated.
3. Once the IQA has quality checked and approved your portfolio for external sampling by the awarding body, the office will submit the claim for your certificate within 5 working days.
4. The awarding body will usually issue a certificate within 2-weeks from this point; however, they may request sampling of your work, in which case it can be up to one month.
5. The usual duration is 1-2 months from completion.