Mandatory Units

New TQUK Level 3 Diploma in Adult Care (RQF)

Unit 1: Agreed ways of working in care settings - K/650/2298

● Understand agreed ways of working.
● Be able to work in ways that are agreed with the employer.
● Understand working relationships in care settings.
● Be able to work in partnership with others.

Unit 2: Safeguarding in Care Settings - L/650/2299

● Understand the national and local context of safeguarding and protection from abuse and
neglect.
● Know how signs of abuse and neglect in care settings.
● Understand ways to reduce the likelihood of abuse or neglect occurring care settings.
● Know how to respond to suspected or disclosed abuse and neglect care settings.
● Know how to recognise and report unsafe practices care settings.
● Understand the principles of online safety in care settings.

Unit 3: Mental Capacity and Restrictive Practice in Care Settings - A/650/2300

● Understand the principles of mental capacity.
● Understand the application of the principles of mental capacity and consent.
● Understand restrictive practices in care settings.

Unit 4: Duty of Care in Care Settings - D/650/2301

● Understand how duty of care contributes to safe practice in care settings.
● Know how to address conflicts or dilemmas that may arise between an individual’s rights and
the duty of care.
● Know how to respond to concerns and complaints in care settings.
● Know how to recognise and respond to adverse events, incidents, errors and near misses in
care settings.

Unit 5: Effective Communication in Care Settings - F/650/2302

● Understand why effective communication is important in the work setting.
● Understand the variety in peoples’ communication needs and preferences in care
settings.
● Be able to communicate effectively with others in care settings.
● Be able to meet the communication and language needs, wishes and preferences of
individuals in care settings.
● Understand the role of independent advocacy services in supporting individuals to
communicate their wishes, needs and preferences in care settings.
● Understand confidentiality in care settings

Unit 6: Handling Information in Care Settings - H/650/2303

● Understand requirements for handling information in care settings.
● Be able to implement good practices in handling information in care settings.

Unit 7: Person-Centred Practice in Care Settings -J/650/2304

● Understand the application of person-centred practices in care settings.
● Be able work in a person-centred way.
● Understand the importance of individuals’ relationships.

Unit 8: Importance of Choice and Independence in Care Settings - K/650/2305

● Be able to promote individuals’ rights to make choices.
● Be able to promote individuals’ independence.
● Understand the role of risk assessments in promoting a person-centred approaches,
choice and independence.

Unit 9: Importance of Health and Wellbeing - L/650/2306

● Understand the importance of individuals’ well-being.
● Know how to monitor individuals’ health
● Be able to assess and respond to changes in an individual’s health and well-being.
● Be able to promote individuals’ health and wellbeing.

Unit 10: Equality, Diversity, Inclusion and Human Rights in Care Settings - M/650/2307

● Understand influencers on working practices to promote equality, diversity, inclusion
and human rights.

● Understand the importance of equality, diversity, inclusion and human rights within
your work setting.
● Know how to promote
● Be able to work in an inclusive way.

Unit 11: Health and Safety in Care Settings - R/650/2308

● Understand own responsibilities, and the responsibilities of others, relating to health
and safety.
● Understand procedures for responding to accidents and sudden illness.
● Be able to carry out own responsibilities for health and safety.
● Know how to move and handle equipment and other objects safely
● Know how to handle hazardous substances and materials.
● Know how to promote fire safety in the work setting.
● Be able to implement security measures in the work setting.

Unit 12: Infection Prevention and Control in Care Settings - T/650/2309

● Understand how to prevent and control the spread of infection
● Be able to prevent and control the spread of infection.

Unit 13: The Importance of Continuous Development - D/650/2310

● Understand what is required to be competent in own role.
● Know how to commit to own development.
● Understand the value of reflective practice.
● Be able to Use reflective practice to improve ways of working
● Know how to develop leadership behaviours.

Unit 14:

● Understand own wellbeing.
● Understand the importance of maintaining and improving own wellbeing
● Know how to maintain and improve own wellbeing
● Know how to manage own stress and anxiety.

Step 1: Course Enrolment - you will need to complete a short enrolment and telephone induction to start.  

Step 2: Starting the course - your assessor will introduce themselves and issue you with your first assessment plan 

Step 3: Submitting Work - when you have completed an assignment, you can upload it to your course portal for your assessor to mark your work and give you feedback. Feedback  will be displayed on your portal and emailed to you for ease of reference

Step 4: Getting Help - when you need help, you can contact your assessor with questions any time as well as being able to get in touch with our customer support team between 9 am and 6 pm Mon - Fri.  

Step 5: Completion - once you and your assessor are confident that you have met the criteria in each unit,  your portfolio goes into the IQA stage which takes approximately 9-12 weeks. After this stage, we will be able to claim your certificate.

Approximately 15 minutes after purchase, you will receive your login details (Please check Spam folder) by email, including a link and instructions to log into your course. You can also find your learning portal by clicking on the ‘student login’ button on our website or by clicking here; lms.thelearningstation.co.uk. 

You will get a call to arrange your induction within days of completing the enrolment process. the induction will go through your chosen course, advise on suitability, Help you choose your optional units, and pathways, explain what is expected from your work, provide training on the use of our system and answer any questions that you have. The Induction will take place over the phone.

You can expect any work submitted to be marked within 14 days marking and feedback may take longer if you submit more than 3 assignments in a month.

All our courses are delivered online so no Classroom learning, We have some learning resources but as our qualifications are vocational and work-based courses, you are expected to conduct research and gain skills, knowledge and understanding from your working environment. Your assessor will provide you with assessment plans, which may include guidance and materials, as well as provide constructive feedback on the work that you complete.

Your assessor will provide you with assessment plans with work to complete, as well as their contact information. They will not reach out to you if you are not doing your work, you need to get in touch if you are having trouble with your assignments.

Your assessor should respond to any messages from you within just 3-working days, but it is usually sooner. If you have sent your assessor a message and you haven’t heard back from them, please let us know by emailing [email protected].

This qualification requires an assessment of both competence and knowledge. Throughout your TQUK Level 3 Diploma in Adult Care RQF course, you will be assessed through a variety of methods:

• Written assignments and coursework
• Having a manager or colleague complete a witness testimony of tasks completed in a workplace
• Direct observations of you carrying out work-related tasks
• Professional discussions over the phone
• Supplying us with work product evidence.

Upon completion of your course, there are steps that we must take to quality assure your qualification to then send to the awarding organisation.

• The Assessor must review your work in full before submitting it to our IQA, this usually takes around 2 weeks.

• The IQA will review any requests within 1-months, but this is usually sooner. If there are actions on your portfolio it will be sent to the assessor for them to complete, and then these steps will be repeated.

• Once the IQA has quality checked and approved your portfolio for external sampling by the awarding body, the office will submit the claim for your certificate within 5 working days.

• The awarding body will usually issue a certificate within 2-weeks from this point; however, they may request sampling of your work, in which case it can be up to one month.

• The usual duration is 1-2 months from completion.